FAQs


COVID-19 UPDATE:

We are still open and appreciating all of your support! To keep everything running smoothly we are now going to be operating as follows;

Post Days: Tuesday & Thursday

Collection Day: Wednesday-Sunday (Dyson Place)

Sheffield Deliveries: Thursday/Friday

(These will be postcode specific) 

Whats the collection address?

The current collection address is from our Pop-Up Shop;

Dyson Place

Sharrowvale 

S11 8XX

How much is shipping?

£3.50 for first class tracked delivery with Hermes 

Can I track my order?

Yes! You should receive an email or text message from hermes which will include your tracking number. If you have problems please contact us and we can track your parcel. 

How long is shipping and delivery?

Due to COVID-19 pandemic we have switched our courier service to Hermes and are using Next Day delivery. However please allow for some delays in their service. We are working around the clock to get everything to you as fast as possible. 

PLEASE NOTE NEW POSTING DAYS:

Tuesday

Thursday

Are payments secure?

Absolutely. We use several different payment methods for your convenience, each payment gateway is extremely secure and safe.
We use some of the biggest payment gateway providers such as Paypal and Stripe.